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FAQs (Frequently Asked Questions) - Gift Vouchers
These FAQs will be updated on a regular basis. If you can't find an answer to your question on this page, please do not hesitate to contact us via e-mail. We're here to help!
Please also make sure that you read and agree to the Terms and Conditions for the Gift Vouchers below.


BUYING A GIFT VOUCHER
When clicking add to cart for a gift voucher, I get the error “Please fill in all of the required fields, and then save your customizations”.

Click on the image to “enter” the product. After having chosen image template and filled out the fields, you will be able to add the gift voucher to your cart.

I don’t have my friend’s e-mail address. Can I still buy her a voucher?
Yes you can. In section 3, please select the “print at home” option. You will receive an e-mail with an attached PDF file, that you can print off and send in the post to your friend.

I think I might have entered the incorrect e-mail address for the recipient.
No worries; the buyer always receives an e-mail with a copy of the gift voucher information that is being sent to the recipient, so you can simply forward this e-mail.

I'm doing a blog candy/contest and I would like to offer a LLC gift certificate.
Should you require an image that you can display publically on your blog/website as part of a blog candy or a prize, please drop me an e-mail and I’ll be happy to assist.

I don't find a picture template with appropriate wording on it.
Please send us an e-mail and let us know what addition you would like to see.
Likewise if you have ideas for new images, please let us know. :-)


REDEEMING A GIFT VOUCHER
How do I redeem my gift voucher?
Once you have selected the products you would like, and clicked the check out button, a summary of your cart will be displayed. At the bottom of the page there is a box with the heading "Vouchers". Please enter the voucher code into the box and click ok. If no voucher box is being displayed, please do a site refresh. For illustrative screenshots and further info, please refer to the FAQs section.

Can I use a promotional code and a gift voucher at the same time for my purchase?
Absolutely! Though promotional codes should not be used to purchase gift vouchers, when redeeming your gift voucher(s), please feel free to combine with a discount and/or a store credit.

The total of my cart is less than the voucher value, yet I'm being prompted to pay.
The gift vouchers can currently only be used for payment towards products, not shipping. We apologize for this inconvenience; developers are working on a fix.

Do I have to use up the full value of the voucher when I'm shopping?
No; a gift voucher can be redeemed as many times as it takes to use up its value. If the value of the voucher is more than the products ordered, a new gift voucher for the remaining balance will be automatically generated by the system. It will be the same code followed by a dash and 2,3, etc. The new code will be e-mailed to you, and the gift voucher will also be listed in the My Account/ Vouchers section.

TERMS AND CONDITIONS - GIFT VOUCHERS
Gift vouchers are redeemable against goods (but not shipping) on this website.

Gift vouchers may not be used to purchase other gift vouchers.

Gift vouchers cannot be exchanged for cash.

Promotion codes may not be applied to the purchase of gift vouchers. Should a customer use a promotional code for the purchase of a gift vouchers, the gift voucher will be cancelled, the customer will receive a refund and will be requested to redo the purchase.

The gift vouchers are sold exclusive of VAT; sales tax is applied at the time of redemption (if applicable).

Gift vouchers can be purchased for personal use or to give away to anyone, who in turn may pass them on to someone else, however they may not be re-sold.

It is the responsibility of the buyer and/or the recipient to keep the voucher code safe, as anyone who has access to the code will be able to redeem it.

Multiple gift vouchers may be redeemed in the same transaction.

If the value of the goods purchased is less than the value of the gift voucher(s), a new gift voucher for the remaining balance will be automatically generated by the system.

Vouchers are valid for one year from date of purchase. Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.


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